Delivery & Returns
1 Acceptance The Use Of CC's Boutique Terms and Conditions
Your access to and use of CC's Boutique is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
2 Credit card details
Your credit card will be charged in full at the time you complete your order. All merchandise purchased from CC's Boutique is considered a final sale. No refunds, exchanges or store credit is permitted.
When buying a formal dress online it is very important that you seek professional assistance in determining your size. Formal dress sizes are not the same as regular clothes therefore we strongly suggest that you get professionally measured prior to your purchase. At CC’s Boutique we are committed to excellent customer service, in the event that you are unhappy with your purchase we may be able to offer store credit. Please contact our Customer Service department to discuss your options. An exchange may be permitted if your order was filled by in store inventory. If your dress was a special ordered gown we cannot offer any exchanges or refunds.
There's a few things you should know:
a. To begin the return process you will need a return authorization number (RA number) issued by CC’s Boutique. Please contact us to receive this number. All return packages must have the RA number on the outside of the box. All shipments without RA numbers will be refused.
b. You must ship the dress back to us within three (3) days of receiving the dress.
c. Make sure all the original tags are attached and the dress is unworn. We cannot accept returns of dresses that have been worn or damaged.
d. You will be given store credit minus a restocking fee of 15%. This credit is valid for 12 months at CC’s Boutique. This will be credited to your CC’s Boutique account and applied against your next purchase.
e. You will have to pay a return shipping fee when returning the dress. The fee is $40 to ship within the United States.
f. If you return more than one dress, a 20% restocking fee will be assessed for each dress returned to us after the first dress.
g. Store credit is transferable to others if you wish to do so! So if your dress did not fit and you cannot find a style you like, maybe your sister, friend, cousin or even your mother can!
h. Special order dresses and clearance dresses are final sale and cannot be exchanged or refunded.
i. We cannot accept returns or exchanges on discounted inventory sale items.
j. There will be no returns (refunds nor exchanges) accepted for any undergarments, shoes, handbags or jewelry.
k. All merchandise returned will be inspected by our quality control department prior to any exchange being approved. CC's Boutique reserves the right to refuse any exchange/refund based on condition of the gown and/or reason for return.
l. You will be responsible to pay the difference in price for any new merchandise ordered over and abpve your store credit.
m. You will be responsible to pay any shipping fees associated with the replacement merchandise.
If for any reason you are unhappy with your purchase, we will do our very best to work with you until you are satisfied and have the dress of your dreams. However, we are not able to accept responsibility for refused packages. Refusing a package does not cancel the order – you are still liable for payment. If a customer refuses delivery of a package, and that package is shipped back to us, we will charge a flat fee for shipping and issue the customer a store credit. The flat fee for shipping and handling: $50 in US. We will also charge any future shipping charges associated with that order. If a customer refuses delivery of a package and the courier does not ship it back to us, we will relinquish all responsibility of that package as if it were delivered to the customer, and the customer remains liable for payment of that order.
4. Shipping Policies
At CC’s Boutique we are happy to offer FREE shipping on orders exceeding $300 within the Continental United States. This way you get all the benefits of shopping direct from a store with all the convenience of shopping online! All shipments are processed through UPS. Each package is insured and will require a signature for you to receive the package. UPS will only make 3 attempts to deliver your package. If UPS is unable to deliver your package to the address you provide it will be returned to us, this DOES NOT cancel or void your order. Once we receive your package back you will be contacted to discuss delivery. You are still liable for the purchase, no credits or refunds will be granted.
UPS cannot deliver to post office boxes. To ensure you receive your package in a timely manner please provide your correct physical mailing address. Someone must be at this address to sign to receive the package.
You should expect your order to arrive within 3-5 business days, after it has been processed and shipped from us (depending on your location). Once it is received by UPS, you will be able to track your package by logging into our website. Packages are only processed, shipped and delivered Monday – Friday. If a Saturday delivery is needed you must contact our customer service department to arrange the special delivery options. There will be an additional fee for this. CC’s Boutique is not responsible for any lost packages.
In some cases express shipping may be available, this can include shipping from us to you or from the Designer to us. If we do not have the dress you order in stock we will order it for you. If your event is within 14 days of the date you are ordering we strongly suggest that you upgrade shipping from the Designer to us to do this please contact us via phone to ensure that your dress is ordered correctly. This insures that your dress will arrive to us quickly so that we may inspect it and process it to ship to you. Any upgraded charges must be paid by you. CC's Boutique does not cover any costs to upgrade shipping from Designer or from us. The prices list below are for a single shipment, if you wish to upgrade shipping from Designer and us you will need to pay the amounts below twice. Ex: Overnight from Designer and us will be $120.
3 Day shipping - $25
2 Day shipping - $45
1 Day Shipping - $60
At this time we do not ship Internationally. We apologize for this inconvenience.
The contents of CC's Boutique website do not constitute advice and should not be relied upon in making or refraining from making, any decision.
4 Change of Use
CC's Boutique reserves the right to:
4.1 change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that CC's Boutique shall not be liable to you for any such change or removal and.
4.2 change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
5 Links to Third Party Websites
CC's Boutique Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
6.1 All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to CC's Boutique or otherwise used by CC's Boutique as permitted by law.
6.2 In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
7 Disclaimers and Limitation of Liability
7.1 The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
7.2 To the extent permitted by law, CC's Boutique will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
7.3 CC's Boutique makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
7.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of CC's Boutique for death or personal injury as a result of the negligence of CC's Boutique or that of its employees or agents.
You agree to indemnify and hold CC's Boutique and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against CC's Boutique arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
10 Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the law of USA and you hereby submit to the exclusive jurisdiction of the USA courts.
For any further information please email webmaster
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