- Why do I need to make an appointment to try on wedding gowns?
In order to give you the full attention of our experienced consultants, appointments are necessary.
- How long is my appointment?
Bridal gown appointments are 1.5 hours. During sample sales, the appointments are one hour.
- What should I bring to my appointment?
Bring pictures of dresses you’ve seen on our website, in magazines, or that you’ve tried on elsewhere. And bring an open mind: don’t be surprised if you find “the dress” on your first visit to CC’s Boutique.
- Who should I bring to my appointment?
Bring the closest friend or family member whose opinion you value and who knows you well and with whom you want to share the experience of buying your gown. Bringing more than 3 others can take the focus off of you.
- I purchased my wedding dress at CC's Bridal Boutique but have cancelled my wedding, will you buy back my wedding dress?
We do understand that from time to time weddings may be cancelled and you no longer need or want the wedding dress you purchased. Unfortunately we cannot buy back your wedding dress or offer to sell it on consignment for you. We can suggest a reputable website that you can go to try sell your wedding dress and recoup some of your money. Visit www.sellmydress.com
- What size gowns are available for me to try on?
Most of our samples are the traditional sample size, which is10. We also carry the largest selection of designer plus-size samples.
- May I take pictures of the gowns while I try them on?
We do not allow cameras in the fitting rooms while you are shopping. Once you have purchased a dress, you may take as many pictures as you’d like.
- When should I order my veil and/or headpiece?
Special-order designer veils have a 3-4 months lead-time, so making a decision at the time you order your gown is helpful. At your first fitting, you can order a custom veil which we’ll make for you on premise.
- Can I complete my entire look in one appointment?
Absolutely! Not only do many brides find their dress on their first visit to our salon, but they also find all their accessories (veils, headpieces, shoes, jewelry etc) on their first visit.
- How far in advance do I need to buy my gown?
It's best to allow 6-9 months before your wedding to order a gown.
- What is a special-order gown?
Most of the gowns we sell are special-order. A special-order gown is made specifically for you by a designer, based on the measurements we take from you, the designer then uses their pattern that is closest to your measurements to create your gown.
- When should I expect to receive my gown?
Your gown typically arrives 8-10 weeks before your wedding date. The dress is delivered to us directly from the designer and we perform a thorough quality control check on each gown. Once we are satisfied the gown is perfect, we’ll call you to schedule a first fitting, arrange shipping and final payment.
- How do I pay for my gown?
We accept Discover, MasterCard, and Visa, as well as cash and personal checks. (Personal checks are only accepted for deposit, not final payment)
If you are ordering a special-order gown, we require a 60% deposit at the time you order your gown. When the gown arrives at CC’s Boutique and passes our quality control check, we’ll contact you to let you know and to schedule a fitting. At that point, we require payment of the remaining 40% balance.
If you are buying a sample gown off the rack, we require 100% payment and you must take the dress home with you that day.
If you’ve requested that we ship your gown out of state, your balance must be paid for in full before it can be shipped.
- Can I get a swatch of the color of my gown?
We will be happy to take a small sample from your actual dress when it arrives from the designer; as dye lots vary widely, this will give you the best color to use for matching.
- When shall I schedule my first fitting?
We’ll contact you when your dress is in and ready for you to schedule a fitting; generally, that will be about 4-6 weeks before your wedding day.
- What should I bring to my first fitting?
You should bring the shoes and undergarments you’ll wear on your wedding day in order to have your gown properly fit through the bodice and hemline. Plan to come to the store at least 30 minutes before your fitting appointment to get them, if you haven’t already.
- How many fittings will I need?
Usually, brides require 2-3 fittings to ensure a perfect look.
- Will you ship my gown out of state for me?
Not a problem. We can ship a dress within the US. Shipping fees apply.
- What is a trunk show?
A trunk show is a special in-store event, lasting one to three days, where you can view and buy from a designer’s latest collection months before they hit the stores. The designer and or their representatives are usually at the store during a trunk show. If you find the dress of your dreams at a trunk show, be prepared to make a decision that day, as the gown will not be in the store once the trunk show is over.
- HELP! I’m getting married less than 4 months – is it too late to get a gown from you?
No, it’s not too late, but every second counts! Your options include buying one of our samples off the rack or working with a consultant to determine which designers can meet your time frame for a "special order" gown, which could include an additional rush charge.
- What is a rush order?
If your wedding date is sooner than the time we typically need to have a special-order gown made, we’ll need to consult with the designer and place a “rush” order, for an additional fee. In this instance, your gown may arrive 1-3 weeks before your wedding and details will be outlined in your contract.
- What if I’m not happy with my consultant?
That’s not acceptable: we want your experience in our store to be as memorable as your wedding day. If you find that you are not bonding with your consultant, please – ask to speak to a manager. We’ll make arrangements for you to work with someone else to make sure you have a memorable experience.
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